Islamic Management System Assures Employee’s Satisfaction: Reality and Future Challenges

Abstract

Employees as the internal customers in 

organization are very important because many 

problems can arise if they do not treated wisely. 

When employee is not satisfied, there will be 

stressfull, tend to resign, laziness, absenteeism, 

fraud, abuse of power or corruption and etc. 

Therefore, this article will discuss some basic 

principles to improve the employee’s satisfaction 

and the performance of the quality management 

system according to Islamic perspective. These 

fundamental principles include Insaniyyah 

values, characteristic of Ihsan based on Tawhidic values, management by syura and culture of Istiqamah (high commitment) in every action. in addiction, the implementation of the Islamic quality management system is presented through a case study of an islamic oriented organization in Malacca, Malaysia which already implemented the MS 1900:2005 standard as an alternative model in confronting the realities ang organization challenges in the future. conclusively, if all of these principles embedded in management practise,its effects not only derive a job satisfaction, but also elevate the true success (al-Falah),which is aimed at the pleasure of Mighty Allah (S.W.T) (Mardatillah) in this world and the hereafter.

keywords:Islamic quality management system:Principles:Insaniyyah values:characteristic of Ihsan:Tawhidic values: Management by Syura